Norway's traffic safety regulator has concluded its investigation into suspension safety concerns related to Tesla Model S and X vehicles.
Contrary to earlier reports and customer complaints, the regulator found no basis to order a recall for these Tesla models, emphasizing that the reported issues, such as rear lower control arm breakages, do not pose an unacceptable risk.
Low-Speed Incidents and Risk Assessment
The Norwegian government has started the investigation regarding Tesla's suspension safety issue. However, Norway did not see any basis to issue a recall for the select EVs.
The decision not to issue a recall appears to be grounded in the observation that most reported cases occurred at low speeds, often during reversing maneuvers.
According to the Norwegian Public Roads Administration (NPRA), the circumstances surrounding these incidents contribute to a lower risk of serious accidents. Additionally, considering the extensive presence of Model S and X vehicles in Norway, one of Tesla's key markets, the number of complaints received was deemed relatively minimal by regulators.
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Tesla Calls Out 'Incorrect Information' About Recall Report
This regulatory examination follows a Reuters investigation that alleged Tesla faced tens of thousands of complaints related to premature failures of suspension or steering parts, including control arm failures.
The report accused Tesla of attributing these failures to "driver abuse" and refusing repair coverage while being aware of the defects.
In response to the Reuters article, Tesla posted on its platform, X, denouncing the report as containing "incomplete and demonstrably incorrect information."
Reuters published an article that leads with a wildly misleading headline and is riddled with incomplete and demonstrably incorrect information.
— Tesla (@Tesla) December 27, 2023
This latest piece vaguely and nonsensically suggests there are thousands upon thousands of disgruntled Tesla customers. It’s…
Tesla's Challenges Amid Recalls
The fallout from the suspension concerns extends beyond Norway, with Sweden's Transport Agency conducting its own investigation.
In the United States, two senators wrote directly to Tesla CEO Elon Musk, urging a recall. However, as Electrek writes in its report, the automaker's unique position without a traditional PR department and its ability to address certain issues remotely, such as through over-the-air updates, makes the situation more complex.
Managing Recalls is Not Easy For Tesla
While the Norwegian regulator's decision is a relief for Tesla in this specific case, the electric carmaker is concurrently managing a significant recall affecting 1.6 million Model S, X, 3, and Y electric vehicles exported to China. This recall addresses concerns related to automated assisted steering and door latch controls.
The outcome of these investigations will likely shape the trajectory of Tesla's interactions with regulators and customers in the coming months.
Elsewhere, Tesla's boss Elon Musk has envisioned that Chinese EVs will be a dominating force in the market.
Compared to their American counterparts, Chinese cars are regarded to be cheaper, not to mention the new features that are not present in Western vehicles.
It's noteworthy that while Tesla is laser-focused on improving the car's functionality, the Chinese automakers incorporate gadgets that can be used inside EVs.
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